Frequently Asked Questions

For Direct Bookings ONLY:
For bookings outside of Queensland School Holidays, we require 7 days’ notice, and we can refund your deposit less a cancellation fee of $75.
For bookings during Queensland School Holidays (Including Christmas & Easter), we require 30 days’ notice, and we can refund your deposit less a cancellation fee of $75
If we have less than 7 days’ notice, outside of school holidays or 30 days during school holidays, it will be a full forfeit of your booking, you will not be eligible for a refund.

No, there is a $75 cancellation fee on all cancellations.

Yes, however, we require more than 7 days’ notice outside of Queensland school holidays and more than 30 days’ notice during Queensland school holidays.

No, we do not offer credits or to waitlist bookings.

Yes, you can reserve a room. Simply send us an enquiry online or an email and we will put your request in the system as a quote for 24 hours.

If you make a booking online, your deposit or final payment will be taken within 24 hours.

No

No, full payment is required 7 days prior to arrival (30 days during school holidays)

No

Yes, there is a 1.94% surcharge on all transactions made by card.

Yes, if you are paying by card, the surcharge will apply. To avoid being charged the surcharge, you can pay by direct transfer.

Yes, the surcharge applies to all transactions made by card.

Yes, you can pay by bank transfer. We still require your card details for security purposes.

If you have booked directly through our website, please send us an email once your booking has been made to let us know if you will pay by direct transfer and we will not charge your card on file. We allow 24 hours before we charge your card in case you would like to pay by bank transfer

Our one-bedroom apartments are ideal for couples. For a more comfortable stay, we recommend booking a Beach Club apartment which can be located on either level 2 or level 3.

One Bedroom: There is one queen bed
Two Bedroom: There is one queen bed and 1 single bed. We have limited rooms with 2 single beds in the second bedroom, please specify if you require a queen bed.
Do any of your one-bedroom apartments have 2 separate beds?
No, our one-bedroom apartments only have one queen bed. Some apartments have sofa beds, please contact reception if you require a sofa bed. There is a charge of $35 for use of the sofa bed.

Yes, our kitchens have a full-sized fridge, oven, stove top and dishwasher.

Yes, our apartments are fully self-contained

One Bedroom: There is one en-suite bathroom.
Two Bedroom: There are two en-suite bathrooms.

Yes, all of our apartments have balconies.

Our apartments either face the road or away from the road. None of our apartments have a view of the ocean.

No, we do not take requests for specific apartments as all of our apartments are individually owned and cannot be guaranteed. If we have the room available, we will try our best to assign this to you, however, this cannot be guaranteed.

Please specify this when making your booking as not all of our apartments have walk-in showers. If you are unsure or require this feature, please send an email to reception and we will take a look at our availability.

If you require a ground floor apartment for any reason, you will need to specifically book a ground floor apartment. All other room types are on level 2 or 3.

We have limited apartments available close to the pool which cannot be guaranteed.

Yes, you can upgrade the room type you have booked if we have the availability. You can only downgrade your apartment if you do not have a balance owing.

Please let reception know if you are travelling with someone else and wish to be close together, if we have availability, we will try our best to keep the bookings close together, however, this cannot be guaranteed.

We do not book tours at Agnes Water Beach Club; however, we can certainly make recommendations for you. Head on over to our experiences page to see what tours we recommend. You can also contact the Visitor Information Centre for further information.

Monday – Friday: 9am – 4pm (3pm during low season)
Saturday & Sunday: 10am – 3pm (1pm during low season)
Public Holidays: Closed with management and site

We may be busy with guests or doing jobs around the property. Please send an email and we will get back to you as soon as possible.

It is always best to book online through our direct website. If you have any queries, please send us an email.

No, we do not charge extra when we increase the price for certain dates, therefore, we cannot apply any discounts to your booking after you have booked if we have specials available at a later date. If you wish to have access to this special, you will need to cancel your booking and pay a $75 cancellation fee and then rebook online. These specials will not be available when phoning reception.

Yes, we have free and unlimited Wi-Fi in every apartment.

We do not provide any streaming services, however, you can log-in to any account you have if the apartment you are staying in has a smart TV

We have smart TVs in most of our apartments; however, not all of our apartments have a smart TV.

No

Agnes Water Beach Club does not and has not ever allowed pets on the property. Please let us know if you find any information online that contradicts this, and we will take a look into it.

No, no pets are allowed on the property.

No

Unfortunately, pets are not permitted at Agnes Water Beach Club to ensure comfort and safety for all guests.

Strictly no smoking is allowed in the apartments, balconies or common areas on the premises. Fines do apply should any evidence be found that you have been smoking at Agnes Water Beach Club.

Can you smoke on the property?

No

Can you smoke in the apartments?

No

Can you smoke on the balconies?

No

Can you smoke in the common areas?

No

Can you smoke by the pool?

No

Yes

No, our pool is for guests only.

No, pool hours are from 7am – 9pm

The pool closes at 9pm

No running or jumping in the pool area
No food or drink in the pool area
No glass in the pool area
Children under 13 must be supervised at all times.

Yes, the pool is heated.

Yes

Yes, you may have guests in the pool area, however, they will need to sign in with reception.

No, children under 13 must be supervised at all times. We highly recommend that you do not leave your children unattended around the pool area at any time. Children swimming unattended will be asked to leave.

While we don’t offer massage facilities on-site, there are some wonderful local options in Agnes Water that we’re happy to recommend. You might like to visit Ocean Therapy, Little Oasis, or Anjea Day Spa—each offering relaxing treatments and a great way to unwind during your stay.

• Ocean Therapy – Known for its calming, beach-inspired atmosphere, Ocean Therapy offers a range of massage treatments designed to help you relax and recharge. It’s a popular choice for visitors looking for a soothing, coastal wellness experience.
• Little Oasis – A boutique-style wellness space that focuses on personalised care. Little Oasis provides a variety of massage and holistic treatments in a peaceful, intimate setting.
• Anjea Day Spa – A well-established spa in Agnes Water offering a full range of services, including massages, facials, and beauty treatments. It’s ideal if you’re after a more complete spa experience.

Our 1-bedroom apartments are around 75 square metres.

Our 2-bedroom apartments are around 100 square metres.

Our car park ranges in height up to 2 metres

Our apartments are fully self-contained. We provide a few items such as soap, dishwashing liquid and toilet paper to get you started. additional amenities can be purchased from Foodworks or IGA.

Kitchen
Kettle & Toaster, Fridge & Freezer, Microwave, Oven, Stovetop, Dishwasher, Electric BBQ on the balconies in some apartments.

Bedroom(s) / Bathroom(s)
Washing Machine & Dryer (please note, in some rooms the dryer is not separate), clothes airer, iron & ironing board, hair dryer

If there are any maintenance issues during your stay, please report these to reception so we can rectify the issues as soon as possible. You can report these issues by email, phone or simply stopping by reception during office hours. If the office is closed and the maintenance issue is not an emergency, simply send us an email and we will get onto it the following day.

Our 2-bedroom apartments are perfect for families. During school holidays, ground floor apartments are our most popular room type among families for their location and ease of access.

We do not book tours at this stage; however, we are more than happy to recommend tours & things to do

Unfortunately, we do not have lifts. Ground floor apartments are available to be booked separately from the other room types. If you require a ground floor apartment for accessibility or health reasons, we recommend booking this room type.
If there are no ground floor apartments available to book online, please contact reception and we will take a closer look at the availability for you.

Please note, all other room types including Beach Club, Standard, Budget & Superior are located on level 2 & level 3 which are only accessible by stairs.

We offer spacious 1 and 2 bedroom fully self-contained apartments, perfect for couples, families, or groups. Each apartment features a fully equipped kitchen, large balcony with alfresco dining, and a private BBQ.

Apartments are self-contained with laundry facilities. Cleaning is provided for stays of 7 nights or more; short stays do not include daily housekeeping.

Check-in is from 2 PM and check-out is by 10 AM. Early check-in or late check-out may be available on request, subject to availability.

Book direct with Agnes Water Beach Club through our website or by contacting reservations via email to receive the best rate guaranteed.

Yes, our resort features a heated pool in a sundrenched courtyard area where guests can relax and enjoy the poolside BBQ facilities.

Yes, there is one complimentary on-site park available per apartment which is not allocated. You will need a carpark pass to park in the carpark.

High-speed Wi-Fi is available throughout the property for guests to stay connected during their stay.

Please contact our reservations team to discuss specific needs for accessibility and to check availability of suitable apartments.

Our location is our favourite part about the Beach Club. We are conveniently located in the heart of Agnes Water, with the main beach in Agnes Water, a myriad of cafes and a grocery store all within walking distance. Although we aren’t quite tall enough to view the beach from where we are, Agnes Water Main Beach is less than 300m away which is between a 3 – 5 minute walk.